Chelsie Eddolls - Housing First Support Worker

Tell us about yourself Chelsie Eddolls

Hi! I’m Chelsie and I support those that have been rough sleeping secure and maintain their own accommodation! I returned from travelling late last year and this was the perfect role to return too!

My previous job roles have been in both early years and also supporting young people in residential care move into their own accommodation which is a little similar to my current job role. My role is to provide intense support to a small case load of clients that have previously been entrenched rough sleepers; this may include helping them set up their benefit claims, managing their finances, getting back into employment, integrating into the local community and sometimes I may just be a listening ear.

What attracted you to join SBC?

Swindon are one of the few localities that are rolling out the new housing first scheme to its true model.

What do you most enjoy about working here?

My role is to be both out in the community building relationships with not only my clients but the other agencies that work alongside SBC. I really enjoy meeting new people and explaining what we have on offer at the moment, it has been extremely well received and we are already seeing positive outcomes.

Describe a typical day in your role

Every day is different for me which is why I love it. My diary weekly is organised to the needs of my clients some of these things may include attending appointments with the client, meeting with other agencies to improve multi-agency working, completing referrals, helping to set up benefit claims, helping clients seek employment, meeting landlords and estate agents to get them on board with the new scheme and my favourite of all is just being there to listen to my clients who feel like they are never listened to. Building the relationship with my client is the most important and most enjoyable part of my job!

What motivates you at work?

Seeing positive outcomes for my clients. Some of the people I work with have not been in their own accommodation for over 10 years so to see them in their own property and managing their own tenancies is fantastic and makes me strive to see more of these outcomes.

What do you like to do in your spare time?

I love spending time with those close to me, I love watching films, exploring new places and I love travelling!

Where is the best place you have visited?

Bali! Incredible culture and beautiful places to visit.

Who are your dream dinner guests?

James Acaster and Katherine Ryan.

What is your favourite film or book and why?

My favourite film is Bridesmaids because how can you not laugh at that!

What are your ambitions/aspirations?

I have many, why have restrictions?

I still have a lot of travel left in me yet and a lot of the world I really want to see so that is a must. Career wise I believe I will remain very much in the world of helping others whatever that may come to look like. Homelessness in our country has been a huge issue and very important to me for as long as I can remember and I would love to highlight some of the forever growing issues our generation especially face in some kind of documentary.