Business Support Administrator

We are seeking to recruit 2 x Business Support Administrators within our Central Business Support team and Early Help/Adults Team who are motivated, enthusiastic and team players. 

Your next role

The role involves the provision of professional administrative support to multiple internal services within the Council, alongside supporting the general public via telephone and email with applications/queries in areas such Environmental Health, Trading Standards, Health Visiting and Blue Badges.

You will have experience of working in a customer-focused environment, gathering information, processing work requests in line with Service Level Agreements, maintaining accurate records and working closely with others.

You will also need a good working knowledge of Microsoft office applications as well as excellent telephone manner and a systematic approach to working within a fast-paced environment, with the ability to multi-task. Accuracy and communication skills are key as well as the ability to work independently and remain calm under pressure.

Key elements of this role are:

• To process work from multiple mailboxes and using multiple data bases.
• To maintain data bases ensuring that all information is up to date and accurate.
• To work closely with colleagues to ensure a smooth efficient delivery of service in line with Service Level Agreements.
• Be organised in managing your work levels.
• Be flexible and adaptable to work with multiple services and disciplines.
• Be adaptable to change and work within the Values and Behaviours framework of Swindon Borough Council.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

For further information about the role please contact Sam Fox, Business Support Team Leader at sfox3@swindon.gov.uk

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk