Leadership Support Officer

The successful candidate will be a Leadership Support Officer will deliver a first class, flexible, responsive and confidential service to Directors, across the organisation.  Your role combines the elements of a traditional PA service with modern business support activities.

Your next role

A key source of support, the role is wide-ranging and varied.  You will tackle everything from diary management, arranging meetings, producing presentations and reports, maintaining databases, minute taking and a variety of other business support tasks, this can be a face paced role.

You will build extensive relationships across the organisation; have lots of opportunity to learn more about our work, gaining new insight and skills that will serve you well in the future. We are looking for the following skills and experience:

• Excellent ICT skills and experience of using of MS Word, Excel, PowerPoint, Project and Outlook, and using these tools to develop creative solutions to support projects and key activities.
• Experience of PA and business support activities to senior leaders in a large, complex organisation.
• A good level of literacy and numeracy skills equivalent to GCSE including basic budget management experience.
• Experience in dealing with difficult and challenging complainants in a calm and patient manner.
• Experience in providing administrative project management support, including producing project documentation.
• Ability to liaise and communicate with others verbally and in written format, liaising with team members (including the senior leadership team) to challenge and influence prioritisation of activities and meetings and ensuring that actions are being delivered to time.
• Awareness of customer needs and expectations within a business support environment.
• Ability to work as part of a team.
• Ability to be flexible and adaptable across a range of tasks, working for a range of people and providing cover for other members of the Leadership Support team when required.
• This can be fast-paced role, you will need to look at work coming in, sometimes with a sense of urgency.

Essential requirements:

• Graduate of secretarial college desirable, but not necessary.
• At least three years’ experience in a similar role.
• Excellent written and verbal communication skills.
• Competent with Microsoft Office suite.
• Polite telephone manner.

In addition, the successful candidate will be required to be extremely organised, have strong attention to detail skills, the ability to be focused and responsive, an individual who takes initiative and have excellent multi-tasking skills.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

For further information about the role please contact Tina Wells, Leadership Support Team Leader, twells@swindon.gov.uk

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk