Lettings Co-Ordinator

At Swindon Borough Council, we are bold and ambitious in our plans, with a clear vision and direction for the future. Our status as one of the UK’s fastest growing towns is driving transformational change across our organisation, most significantly within our highly valued Housing Services teams.

We have an exciting opportunity for a Lettings Co-Ordinator to join the Housing team at Swindon Borough Council.

Your next role

We are currently looking for someone with passion, energy and empathy to join our Lettings team, as a Lettings Co-Ordinator. You will be customer-focused and understand that your work significantly affects the service users experience and journey.

You will have excellent communication skills and be someone that can build a rapport quickly with customers, professionals and colleagues, alike. As this role is fast-paced, you will need to be accustomed to working under pressure, able to make quick decision, where required, and have a flexible approach to working.

You will be responsible for processing tenancy terminations and co-ordinating the pre-void lettings and advertising process for our choice-based lettings scheme. You will be confident in taking ownership of driving efficiency to let SBC properties within the agreed timescales whilst adhering to our Allocation Policy, SBC policies and procedures. You will be customer-focused and understand that your work significantly impacts on our customers.

This role involves working with many partners, both internal and external as well as individually using your own initiative. You need will have excellent administrative skills, be IT literate, have good inter-personal skills in dealing with customers whilst having a flexible approach to work and an ability to work under pressure and meet deadlines. You must have an eye for detail and excellent data entry skills to input information into our housing database and data entry into spreadsheets. You must also have strong organisational skills and meet the deadlines required for this service.

You will preferably have background of working within social housing environment or similar experience; however full training will be given to the right candidate.

Of course, we don’t expect you to know the role inside and out which is why we train and develop our staff to build the knowledge, confidence and skills they need to be help our customers accordingly. We do however, require someone who is motivated to get the job done, is a team player, most importantly has a can-do attitude; holding the skills as outlined above and the right behaviours.

Please note that a full UK driver licence and access to a car that can be used for business use is essential for this role.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role, please contact Sarah Liddiard, Lettings Pre-Void Manager, at SLiddiard@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk