Visitor Experience Officer, Swindon Museums
Job specification
Swindon Museums is looking for a confident and motivated Visitor Experience Officer to join our successful museum team and play a vital role in ensuring the smooth running of STEAM - Museum of the Great Western Railway, Lydiard House Museum and Museum & Art Swindon.
Your next role
No two days are the same in this multi-layered and multi-faceted role As a Visitor Experience Officer, you will act as a Duty Officer.
You will:
- Ensure the safety and security of visitors, staff, and collections including managing building opening/closing procedures.
- Support and supervise front-of-house teams, including visitor experience assistants, volunteers, and cleaners.
- Respond to and manage incidents, emergencies, and operational issues effectively.
- Oversee event set-up, support group visits, and ensure smooth delivery of daily programmes.
- Carry out health & safety, compliance, and maintenance checks, escalating issues where needed.
About You:
- Experience in a supervisory or duty management role, ideally in a visitor-facing or museum venue.
- Strong organisational and problem-solving skills.
- Confident managing a team and working independently.
- Excellent communication and customer service skills.
- Calm under pressure and responsive to operational challenges.
- Flexible with working hours – including weekends and evenings on a rota basis.
Come and help us create memorable experiences for our visitors.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details.
Please see our new Swindon Plan
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
For further information about the role please contact Stephanie Woodman, Visitor Experience Manager, email swoodman@swindon.gov.uk
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk