Head of Revenue and Benefits

If you are passionate about improving the financial wellbeing of local residents and have strategic vision and operational insight, you could be a perfect fit for our new Head of Service role.

The Council’s new Prevention and Communities Directorate is looking for a credible and highly effective Head of Revenue and Benefits to lead all matters relating to Council Tax, Non-Domestic Business Rates, Housing Benefits and Financial Inclusion.  You will work alongside colleagues to ensure customers are at the heart of our service

Your next role

You will be the Council’s technical expert on all matters relating to Council Tax, Business Rates and Benefits. You will work alongside Corporate Directors, Directors, Members and other Heads of Service to ensure statutory obligations are met and the service is operating effectively.

You will contract manage our outsourced Council Tax service, operated by Liberata, ensuring excellent relationship management which maximises results. Directly managing a small team of senior staff in the Revenues and Benefits Team, you will provide strong leadership and development opportunities.

Your work will involve working alongside and building relationships with statutory and voluntary organisations; working together to ensure Swindon is a place where residents have the opportunity for financial wellbeing. You will play a significant role in the delivery of the Fairer Swindon mission of the Swindon Plan.

We are looking for someone who has extensive experience in this field, ideally having operated at a head of service level with their Institute of Revenues Rating & Valuation (IRRV) qualification.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

The ability to travel throughout the Borough will be required and access to a car

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.

You will be subject to an enhanced Disclosure and Barring Service Check

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

We reserve the right to close this vacancy early so early applications are encouraged.

For further information about the role please contact Helena Robinson, Director of Integrated Communities and Partnership – hrobinson@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk