Business Support Advisor, SCES Team

Your next role

This role is the first point of contact for patients, families and other health care professionals wishing to access the Swindon Community Health Services, community Nursing, wheelchairs & Stores.  

Responsibilities include, directing calls to the most appropriate services, making up to date referrals, ensuring that all relevant information is collected and recorded to provide an efficient service.

You will be handling telephone calls from a variety of sources including patients, patients’ relatives, GP’s, carers and other health care professionals and ensure that relevant routine medical and personal information is collected and recorded correctly. 

You must be able to assess the information being provided by the caller and direct the call as appropriate, in a timely manner. This will include an understanding of priority, urgency and attention to detail.  You will need to be supportive and deal with sensitive and difficult calls, identifying distressed callers, and have the ability to demonstrate understanding and empathy, while maintaining confidentiality and Data Protection policies at all times.

You will be required, to covering administration duties at different service sites when cover is required and needed and have good IT experience. Responsibilities include processing purchase orders for equipment, repairs, deliveries and collection of equipment.  Processing invoices and Checking and collating timesheets.

To apply for this role, you will need;   

• RQF level 3 or equivalent or working towards Level 3 of RQF or compensatory
• Experience in care business support
• Educated to GCSE level or equivalent.
• Some experience of working in a busy office environment.
• Experience of working in an administrative/financial role using a range of IT packages

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

You will be subject to an enhanced Disclosure and Barring Service Check

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role please contact Martin Micenec, In House Provider Service Manager at MMicenec@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk