Senior Business Support Administrator

There has never been a more exciting time to work in Swindon’s Childrens’ Services Early Intervention Youth and Community Service.

Your next role

We are looking for a Senior Business Support Officer to administer and support us with the development of Children and Families Contact Swindon.

Children and Families Contact Swindon will provide information, advice, guidance and consultation, which will support professionals on knowing when a child and their family requires intensive or statutory support.

As a Senior Business Support Officer in Children and Families Contact Swindon you will be: –

• The first point of call for professionals and families that require help and support.
• You will provide a clearer process for parents and partner agencies to access support, advice and action proportionate to risk.
• A key function of the Senior Business Support Officer role will be ensuring professionals and families can access telephone support, which could reduce the need for a physical face to face support service. This process will enable us to deliver a better service for children and their families.
• The Senior Business Support Officer will also provide the administration support to Locality Panels. These panels will consider what is the right service for children who require support at an early help level and whether there are any further services available to support children who are on the edge of requiring statutory services.
• You will be someone who has an interest in working for children and in contributing to a vital service at the forefront of supporting and protecting children in Swindon.
• You will have experience of working in a customer focused environment, working to timescales, gathering information, maintaining accurate records and working closely with others.
• If you believe you have the skills, knowledge, experience and enthusiasm to deliver in this exciting role and want to help shape the future our service for children that is already striving to be the best, we want to hear from you.

Please refer to the role profile for more details of the role and responsibilities. 

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role please contact Kesze Saunders, Operations Manager on ksaunders2@swindon.gov.uk or Caroline Starling, Operations Manager on cstarling@swindon.gov.uk

We reserve the right to close this vacancy early so early applications are encouraged.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk