Financial Assessment Officer

Your next role

An opportunity has arisen for a self-motivated and customer focused individual to join us in delivering a financial assessment service. You will work in a friendly & supportive team completing assessments to determine the contribution a person is required to pay towards the cost of their care. Drawing upon your knowledge of the benefits system, you will help members of the public understand their financial contributions and ensure they are in receipt of their correct state benefit entitlement. You will learn how to carry out financial assessments determine a person’s correct contribution towards the cost of their care and support costs.

The successful candidate will require the following skills: -

• You will be undertaking financial assessments, using income declarations provided by customers, following regulations and communicating the outcome to the person or their financial representative.
• You will be required to communicate with people via telephone, letter and email as well as conduct face to face meetings where appropriate.
• As part of the team you will be required to complete financial assessments to determine the correct allowance payable in respect of Special Guardian/Child Arrangement Orders.
• You will have experience of providing excellent customer services and knowledge of dealing with financial assessments, using regulations and working within service level agreements will be highly utilised.
• You will be required to have a good understanding of the ethos of state benefits and financial assessment work, the services provided by our care management team and the legislative framework we operate within

You will be fully literate and numerate, you will have Maths and English qualifications of GCSE Grade C or equivalent.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion..

For further information about the role, please contact Alison Kelly, Financial Assessments Manager at AKelly2@swindon.gov.uk

We reserve the right to close this vacancy early so early applications are encouraged.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk