Customer Service Support Guide
Job specification
Our Homeline service provides a telephone support to our residents of Swindon to give them a safe and secure lifestyle. We are committed to maintaining a first-class level of service at all touch points.
Your next role
Our Homeline call handlers ensures that no-one is alone in an emergency. With a 24-hour comprehensive emergency call system for the elderly and vulnerable residents you will be taking calls and coordinating emergency response where required, liaising with clients, emergency services, care companies and next of kin on a regular basis. You will also be taking our out of hours emergency customer service calls which consists of raising emergency repairs and supporting on call officers with any minor and major incidents by keeping a detailed comms log.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Hours
37 hours per week.
Shift work patterns:
7am – 3pm
3pm – 11pm
11pm – 7 am
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details.
Please see our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
For further information about the role please contact Dean Hall, Customer Services Team Leader email dhall@swindon.gov.uk
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk