Homeline Response Officer

A challenging opportunity for you to assist in providing 24-hour emergency cover to over 4500 elderly and vulnerable residents across the Borough, we are looking for enthusiastic individuals to join our busy team.

This role is operated on a rota basis, to meet the service needs.  This will include weekend and out of hours working, with an unsociable hour’s allowance.  

Your next role

On a day-to-day basis you will respond to calls and co-ordinate emergency responses for the elderly, special needs and chronically sick clients while providing an efficient service; visiting client’s homes quickly and safely; and carrying out first aid if necessary. Other responsibilities include meeting with new service users and basic servicing of the community alarm system.

You should have considerable experience of dealing with the public, especially the elderly and clients with special needs. With your excellent communication skills, you will have accurate record keeping skills and have a physical ability to climb stairs, use hoist and perform first aid. IT skills would be advantageous although training will be provided.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”) and hold a full driving licence to drive manually operated vehicles as well as access to a vehicle.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role, please contact Paula Hills, Homeline Telecare Manager, at PHills@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk