Strategic Lead HR Operations & Service Delivery

At Swindon, we have the ambition not only to be one of the best local authorities but also to be one of the most modern and forward-thinking. Swindon is a thriving town, consistently ranked highly compared to cities across the country and we want to make it the best place we can for our residents.

Your next role

We're seeking an exceptional Strategic Lead for HR Operations and Service Delivery.  This is a fantastic opportunity for a passionate HR Professional who wishes to play a pivotal role in shaping and delivering HR operations strategy, improving service delivery, operational efficiency, and colleague experience that enables the workforce to be At Our Best.

As an integral part of the wider leadership team, the successful candidate will require the following skills and experience -

• Ability to drive initiatives to enhance the overall colleague experience by delivering efficient, responsive, customer-focused and inclusive HR services.
• Lead a team of HR professionals to deliver HR Shared Services, Payroll, Recruitment and Employee Relations.
• Foster a culture of collaboration, high performance, continuous learning, and accountability.
• Oversee the delivery of high-quality, consistent HR operational services and the efficient handling of HR processes.
• Identify continuous improvement to streamline HR processes, and enhance automation and technology use to improve efficiency and accuracy.
• Partner with key stakeholders across the organisation to understand HR needs and anticipate future challenges.
• Shape tailored HR solutions that support organisational growth and organisational effectiveness.
• Ensure that all HR processes and services are compliant with legal, regulatory, and company policies. Proactively address any potential risks in HR operations and service delivery.

If this role is for you and then please get in touch and we look forward to hearing from you.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”). 

Your next package 

Please see our Rewards and Benefits offer for more details. 

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. 

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you. 

Please see our Vision and Values page for more details.  

Please see our new Swindon Plan. 

Your next steps 

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role. 

For further information about the role please contact Beccy Hemsley, Interim HR and OD Director on bhemsley@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion. 

We reserve the right to close this vacancy early so early applications are encouraged.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk