Operations Scheduler

Your next role 

You will work as part of the Operations team here at Swindon Borough Council. You will be required to:

·       Manage the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.

·       Monitor our systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors

·       To work within a multi skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.

·       You will be the first point of contact for our Operational teams by answering phone calls via our dedicated scheduling line to supporting with calls from customer services should cover be required. 

·       To plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs were necessary, this can be up to 30 operatives.

·       To ensure all works orders received are scheduled upon our agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators.

·        Ensure that customers are contacted and aware of any changes in agreed appointments.

The successful candidate also will require the following skills:

·       Problem solving

·       Computer skills and experience in Microsoft 365 and Outlook

·       Customer service skills

·       Scheduling or repairs knowledge.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”). 

Your next package 

Please see our Rewards and Benefits offer for more details. 

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. 

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you. 

Please see our Vision and Values page for more details.  

Please see our new Swindon Plan.  

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you. 

Your next steps 

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role. 

For further information about the role please contact Christine Power, Strategic Customer & Operations Planning Manager on cpower@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion. 

We reserve the right to close this vacancy early so early applications are encouraged.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk