Neighbourhood Housing Manager
Job specification
At Swindon Borough Council we believe in the power of strong, vibrant communities. As a leading housing provider, we're committed to enhancing the quality of life for our customers by delivering exceptional housing services and fostering a sense of belonging.
Your next role
Join Our Team as a Dynamic Neighbourhood Housing Manager!
Are you passionate about creating thriving communities? Do you have a knack for building relationships and solving complex housing issues? Do you consider yourself an effective communicator? If so, we want YOU to join our Neighbourhood Housing Management team!
As a Neighbourhood Housing Manager, you will be at the heart of our mission, managing a team and overseeing a portfolio of properties and ensuring our customers receive the first class support that they deserve. Your key responsibilities will include:
- Managing and maintaining high-quality housing services.
- Building strong relationships with customers and partner agencies, understanding their needs, and addressing their concerns.
- Leading and motivating a team to deliver outstanding customer service.
- Implementing community engagement initiatives to enhance customer involvement.
- Ensuring compliance with housing regulations and health and safety standards.
You must have:
- Proven experience in housing management or a similar role.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and a proactive approach.
- A passion for community development and customer well-being.
- Leadership experience with the ability to inspire and manage a team.
- Knowledge of housing laws and regulations.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
The ability to travel throughout the Borough will be required.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
For further information about the role please contact Stuart Hook, Head of Housing, at shook1@swindon.gov.uk
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk