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Debit Control Assistant

Job specification

Location:
Swindon
Hours:
37
Salary:
£25,545.00 p.a. plus benefits
Closing date:
14/07/2024
Job reference:
RNR002330
Interview date:
W/c 29/07/2024
Date posted:
18/06/2024
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
This position will offer you a chance to work in a dynamic Housing environment supporting colleagues to deliver the Housing Management function to over 10,000 customers.  Ensuring that our data and payments on the housing management system is accurate and up to date. This role is hybrid working, you will need to have the flexibility to work from home and on site on a regular basis.

Your next role

Your responsibility will be updating the Housing management system with accurate and up to date data in respect of rent accounts, tenant charges, refunds, universal credit and other rents maintenance functions as required.  In addition, you will be responsible for the completion of all tenancy amendments ensuring all processes and procedures have been followed with accuracy. You will be liaising with staff at all levels including Senior Officers, tenants and other agencies, when required.

You must:

  • Be well organised, thorough and accurate
  • Be able to work independently but also as part of a team
  • Be able to work within an office environment when needed
  • Be prepared to demonstrate good interpersonal skills and engage with all members of the wider Housing team and external customers.
  • Be IT literate and prepared to work with existing and future IT systems.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”) and the ability to travel throughout the Borough will be required.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role, please contact Sarah Rowlands, Service Delivery and Development Officer at SRowlands@swindon.gov.uk

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk