Sheltered Housing Officer

Job specification

£26,357 p..a
Salary notes:
Swindon Borough Council have introduced a new pay and reward model from 1 September, this new rate is still subject to review and may change
Closing date:
Job reference:
Interview date:
Date posted:
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

This challenging role will see you working within a team to provide Sheltered Housing services at a number of sites following recent changes to our model of service delivery. You will share our passion by ensuring our residents receive the highest service standards.

The post holder will deliver all aspects of support from daily welfare calls, liaising with health practitioners, social care providers and families regarding residents’ needs and areas of safeguarding concern. You will have the ability to make and keep accurate records and work with other professionals.

You will also manage the health and safety aspects of the buildings and liaise with contactors and repairs teams.

Key to this role is your ability to respond promptly and effectively to any emergency that may arise such as fire alarms and residents who become unwell or require medical assistance. In adverse weather you will be required to grit footpaths and public areas.

Along with experience of working within a sheltered/supported/care environment or other housing related field, you will have a good standard of literacy and numeracy, as well as excellent communication skills. You will need knowledge of basic IT systems such as email, and Microsoft Teams.

Most important to us however, is your strong commitment to the ethos and principles of equal opportunities and inclusion and the ability to apply this to everyday practice.

An enhanced DBS disclosure will be required.

The ability to travel throughout the Borough will be required as this is non-residential and will therefore require flexibility to cover different schemes in Swindon.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role please contact Sarah Meehan, Sheltered Housing Operations Manager at

If you are experiencing technical issues submitting your application please email