Casual Passenger Assistants

Job specification

Contract type:
£10.85 per hour plus 12.07% holiday premium
Closing date:
Job reference:
Date posted:
At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

We are looking for individuals to join our team as Casual Passenger Assistants. Passenger Assistants are responsible for ensuring the safety, safeguarding and well-being of Children & Young People (CYP) during their journey, whether on Council-provided school or social care transport. 

For an in depth insight into the role of Passenger Assistant, please read the Day in the Life of one of our experienced team members.

About you

You will possess the ability to establish a rapport and build relationships with passengers/parents and carers. Having a patient and calm disposition and being emotionally resilient if faced with a difficulty situation, is key for this role.

Flexibility to cover routes at short notice, dependent on the needs of the service is essential. You will receive on the job behaviour management and safeguarding training.

Experience of working in a school based setting would be desirable.

From your passion of working with young people, you’ll be a key individual in our service and we’ll be even better with you.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults. This role will be subject to an Enhanced DBS check.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role, please contact Louise Tutt, Supported Employment Team Leader - SEND Service,

If you are experiencing technical issues submitting your application please email

Early applications for this role are encouraged.

Previous applicants need not apply.

Interviews will be conducted on Microsoft Teams.