The post holder will undertake the operational aspects of dog control throughout the Borough including the encouragement of responsible ownership and enforcement of legislation regarding nuisance and dangerous dogs. The role will also include support to the Licensing Manager and Animal Health Officer in all aspects including licensing function.
The successful candidate will be able to demonstrate an understanding of the Council’s duties with respect to the handling of strays and its obligations under the Environmental Protection Act 1990.
In order to be considered for this post it is essential that you have recent experience of handling dogs of different breeds/types. This must include handling/care of nervous and otherwise potentially challenging dogs and you must have an in-depth, up to date knowledge of dog behaviour. Knowledge of dog-related legislation and enforcement experience is highly desirable as is a recognised qualification in animal care.
This is a forward facing customer service role that can include emotive and confrontational situations. Resilience and the ability to handle challenging customers with tact and diplomacy, whilst being able to retain a degree of professional detachment, will be central to this role. Experience in customer service and dealing with challenging situations will be essential.
The role also involves detailed and accurate data entry, issuing Fixed Penalty Notices, gathering evidence and preparation of prosecution files, undertaking publicity activities and assisting with any relevant complaints or duties such as licensing of animal premises.
This is a fast paced and sometimes demanding role, which requires a confident, enthusiastic and dedicated individual. The successful applicant will have excellent communication skills, both written and verbal as well as a confident and customer focused approach and have the ability to show empathy to all audiences. They will be organised, confident, reliable and be capable of working on their own or as part of a team.
Applicants must be able to work core hours of 9am to 5pm, Monday to Friday but occasionally work may be required outside of these hours.
A full valid driving licence is essential and this post is subject to a check with the Disclosure and Barring Service.
Candidates must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).
We reserve the right to close this vacancy early, therefore early applications are encouraged.
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